USCIS Launches New Virtual Assistant to Aid in Customer Service

USCIS this week launched a new virtual assistant named “Emma” at its http://www.uscis.gov website. This new virtual assistant will assist consumers in finding accurate information. She answers questions in plain English and navigates users to relevant USCIS website pages.

The virtual assistant “Emma” is named after Emma Lazarus, whose famous words make up the inscription on the Statue of Liberty. Emma was created in response to interest in self-help and greater customer service tools. Access Emma on a desktop or laptop; she will soon be available on mobile devices and early next year will speak Spanish as well as English.

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