In an attempt to make easier the complicated process of adopting international children, the USCIS has created a set of email addresses that are solely devoted to issues related to international adoption. Each district office of the USCIS will have a dedicated email address that is reserved just for customer service issues related to international adoption.
USCIS notes that it is quite common for prospective adoptive parents to have frequent questions that are both complex and urgent and that are not easily answerable by using traditionally available channels of customer service. Interested individuals should call the USCIS National Customer Service Center’s information line at 1 (800) 375-5283 to obtain this dedicated email address for the USCIS district that covers their immigration needs.
Hopefully, this new email service can be of assistance to prospective adoptive parents.