In an effort to better establish lines of communication between visitors to the United States and the INS, the Department has established procedures by which concerned individuals can report any incidents of misconduct, mistreatment or allegations of abuse, fraud, waste or mismanagement. These procedures may help individuals concerned by treatment by INS officials during the recent Special Registrations in their efforts to address INS misconduct. Individuals accosted or mistreated at U.S. borders may also find these complaint procedures helpful.
Please keep in mind that the Office of the Inspector General made no other statements concerning levels of confidentiality regarding these complaint procedures and there is no guarantee that all cases will be investigated.
Complaints should be made in writing to:
Office of the Inspector General, US Department of Justice, Investigations Division, 950 Pennsylvania Avenue, NW , Room 4706, Washington, DC 20530.
For more information, you can email or telephone the hotline at oig.hotline@usdoj.gov or 1-800-869-4499.